This page explains The Pinoy Connection (TPC) shipping and delivery
policies and what to expect from the service.

Thepinoyconnection.com ships products directly from New Jersey warehouse (67
Belleville Ave. Bloomfield, NJ, 07003) via USPS or FedEx. We offer delivery
anywhere in the United States and internationally. We also ship to PO Boxes
(see Shipping to PO Boxes) and Military (APO/FPO) addresses (see Shipping
to Military Addresses).

All orders our processed for shipping within a 24-48 hours window (except
during weekends or US holidays).

Any applicable taxes and discount coupons are added toward the total order
not shipping cost.

Domestic Shipping

Free Shipping 
We offer free domestic shipping on orders totaling $100 or more EXCEPT
when shipping to Alaska, Hawaii, PO, or APO addresses. In addition,
necessary add-ons to shipping like coolers for frozen items or required

signatures upon delivery are added cost associated to the free shipping
policy.

Real-Time Shipping Rates 
Orders that do not qualify for free shipping have shipping costs calculated
based on the order weight and distance from our Bloomfield, NJ location. You
may choose FedEx or USPS as your shipping carrier. FedEx Ground services
can take 1-7 business days to arrive – not including processing time from our
warehouse. 

Require Signature Service

If you are worried about lost packages during delivery we recommend adding
signature upon delivery option for an extra layer of protection. This type of
service entails that a package you ordered will first need to be directly signed
for by someone at the delivery address only. If no one is available to sign,
carrier will attempt redelivery of the package on another date.  Note that we
are not responsible for any lost packages during the delivery handling
process. You must contact the carrier directly to request support and refund. If
no solution has been settled, please feel free to contact us.

Shipping to PO Boxes
Shipping to PO Boxes is available but you must select USPS as the shipping
method at checkout. Additional charges may apply.

Shipping to Military APO/FPO Addresses
Orders shipped to APO/FPO addresses can only be shipped via USPS
Priority. The package cannot be tracked after it enters the Military Mail
System. Therefore, we are unable to determine the order delivery time. All

orders shipped to APO/FPO addresses may take up to 60 days. Additional
shipping charges will be applied to your credit card automatically if a shipping
carrier other than USPS is selected at checkout.

International Shipping

International shipping and handling is processed through USPS. Costs are
calculated in real-time at checkout based on the order weight and distance
from our Bloomfield, NJ location.

Order Tracking

When shipping with FedEx or USPS, an order confirmation will be emailed to
you who will include a tracking number. You may use the tracking number to
check your orders progress at FedEx.com or USPS.com, as applicable to your
delivery method.

Products Damaged or Shipped in Error

Although deliveries are packaged very carefully, damages can sometimes
occur in transit and mistakes are sometimes made. Please see our Return
Policy. Wrong Shipping Information

Wrong Shipping Information

TPC delivers to the shipping address that you specify when you place your
order. TPC is not responsible for incorrect information provided to us. A
minimum $15 Change of Address fee will be charged if you change your
shipping destination after your package is in transit. If your package has
already been delivered, there will be additional charges for package pick-up
and re-delivery. Additional charges may apply if the package is redirected, an
address is incomplete (with the exception of zip code which we can
determine) or the wrong shipping sector was entered at the time of order. We
are not responsible for shipping charges for packages returned due to missing
or wrong information. 

Returns

For information on returning items, please see our Return Policy.

Ordering

All credit cards are charged at the time of checkout to help prevent fraudulent
orders. Under no circumstances are you allowed to make a purchase with
someone else’s credit card, even with the card holder’s consent. If you are a
first time customer and making a purchase with a shipping address that differs
from the billing address, we reserve the right to require you to sign a purchase
agreement to authorize the order.

Order Processing

Orders can be placed 24 hours a day, 7 days a week. Orders received will be
processed as quickly as possible. Orders may take from 1 to 3 days to

process. So we can insure the correct items are shipped and that the order
will be packed in a way. So that the chances of the items are damaged are
minimized. Orders received on weekends and holidays will be processed
starting the next business week. Please refer to map for estimate.